Bonds of London : Conditions For Sale

  1. Cigars, cigarettes and tobacco are only available to smokers aged 18 years or over, resident in the UK. Customers outside of the UK must confirm to the age requirements of their home country with regard to the purchase of tobacco. This also applies to the sale of knives where you must be 18 years or over.
  2. All prices are inclusive of Value Added Tax at current rate of 20%.
  3. All goods are subject to availability.
  4. We reserve the right to alter the price or specification of goods supplied by us at any time without prior notice. All goods are sold subject to the prices prevailing at the time of purchase. In the event that either the chosen product is unavailable or the price has changed you will be informed before your order is processed.
  5. Customs & Excise : Each country has its own laws regarding the import/use of tobacco products manufactured or not and we strongly recommend that you contact your local authority for a complete and official copy of the rules. Everyone dealing with tobacco should know that strict laws exist and should be followed. We leave the interpretation of the laws to the customer and we will not be held responsible for any offences.
  6. Returns & Guarantees: We only stock items from the most reputable sources, and the authenticity of every brand and/or manufacturer is guaranteed. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage. However, if an item that you have ordered is not as it was described on the site or wish to cancel the order*, this can be done within 7 working days which begins the day after receipt of the goods. Goods must be returned unopened and undamaged at customer's expense and a refund, less the original shipping costs will be issued within 30 days of goods return. When returning goods to us please contact us for full instructions, any item returned without consent from ourselves will not be accepted. We reserve the right to claim costs incurred to us on transaction processes incurred by bank authorisation charges.

    If for any reason you are not happy with your purchase in most cases Bonds of London will be happy to offer a suitable exchange or a refund within 7 days of receiving your purchase. Please note where an item is not faulty we will charge 5% re-stocking charge and original postage charges will not be refunded.

    If an item is delivered to you in a damaged condition, for insurance purposes, we strongly recommend that you inform us within 24 hours, whereupon we will immediately make arrangements for the full refund, exchange or replacement of the damaged item. Bonds of London reserves the right to refuse a refund including postage if the item is deemed not to be faulty.

    *Please note before ordering, the following products/brands have a no refund policy except in exceptional circumstances: CIGARS, CIGARETTES, TOBACCO, DUNHILL & S T DUPONT PRODUCTS and CIGARETTE HOLDERS.

    Phone calls will be answered during office hours (1000am to 1830pm, Mon to Fri UK Time).
  7. Postage & Packaging: The following charges will apply for postage in the UK, Europe & Rest of the World
    UK Postage & Packaging
    Total spend up to 49.99 = 3.95
    Total spend from £50.00 to £99.99 = 6.95
    Total spend from £100.00 to £499.99 = £8.95
    Total spend over £500.00 = £10.95
    Europe Postage & Packaging
    Total spend up to £49.99 = £8.95
    Total spend from £50.00 to £99.99 = £12.95
    Total spend From £100.00 to £499.99 = £14.95
    Total spend over £500.00 = £25.00
    Rest of the World Postage & Packaging
    Total spend up to £49.99 = £9.95
    Total spend from £50.00 to £99.99 = £13.95
    Total spend from £100.00 to £499.99 = £19.95
    Total spend over £500.00 = £30.00
  8. Delivery: We hope to deliver your order right away, all goods are generally dispatched by Recorded Delivery or Special Delivery in UK. Orders for the UK should be received within 3-5 working days. Orders for the EU should be received within 5-7 working days and international orders are generally received in under 28 days.
    In the event that an item is out of stock, delivery times may take longer. We will always notify you by email or your preferred method of contact.

    Important: We only despatch goods to the billing address of the card holder which will require signature upon receipt.
  9. Goods ordered may be subject to the customer fees and import duties of the country to which you have your goods shipped. The customer or receiver of the goods will be liable for any such fees. Bonds of London are not liable for these fees, nor will they accept returns as a result of these fees. All other conditions of sale apply. If you have any questions or comments about our conditions of sale, you should e-mail us.

    PLEASE NOTE: Due to new Credit Card regulations will no longer ship tobacco products outside of UK however pipes & accessories are allowed.
  10.  Bonds of London acknowledges all manufacturers trade marks and service marks used throughout this website.